social media – Small Business Odyssey

April 12, 2012April 12, 2012

Pinterest and Copyright: Where Do You Stand?

Pinterest changed its Terms of Service with effect from 6 April 2012 and reinforced its stance on copyright. This was in response to a growing debate on the Internet concerning copyright issues and the impact of Pinterest on particular groups such as professional photographers, sites that sell images, websites with original images and photo sharing sites such as Flickr.

Pinterest in its recent Terms of Service has made it very clear that you pin and repin at your own risk. You are licensed to use the site provided you abide with their policies. Under the Acceptable Use Policy of Pinterest you agree not to post content that:

…infringes any third party’s Intellectual Property Rights, privacy rights, publicity rights, or other personal or proprietary rights.

Pinterest: The Copyright Issues

Kirsten Kowalski, in a landmark blog post, highlighted the ethical and legal dilemmas for users of Pinterest. Her post attracted over 650 comments and led to discussions with Pinterest’s founder which, in turn, influenced the changes to the Terms of Reference effective from 6 April 2012. The title of her post is telling:

Why I Tearfully Deleted My Pinterest Inspiration Boards

When you breach copyright while pinning images to Pinterest, you carry the responsibility not Pinterest. A case in point is unauthorized use of images from other’s websites. Some webmasters (particularly in the Internet marketing field) are very aggressive about the copyright of images on their websites and explicitly exclude their use through their ‘Terms of Use’ statements.

Flickr too has license restrictions on the use of images. Flickr contributors can specify the restrictions on images they submit to the site. There are a wide range of licenses involved. The one that has the least restrictions is ‘Creative Commons – Attribution License’ – which enables you to use or remix images for non commercial or commercial purposes provided you acknowledge the source in the way specified by the creator.

Professional photographers have a special interest in copyright because their photos represent their livelihood. Many photographers now have hidden watermarks on their photos and tracking systems that can show where their photos are being used on the Internet. In situations of unauthorized use of their photos, they can request payment or sue the copier. Professional photographers were the group that were very keen to talk to Pinterest about their Terms of Use.

Repining brings its own copyright risks. For example, if you repin a Flickr photo from another Pinterest user, how are you going to ensure that you have provided the attribution in the form specified by the creator or that the initial pin did not breach any license restrictions?

So Pinterest involves legal copyright issues and the basic ethical issue of respecting other people’s rights. I know when someone copies an article of mine and claims authorship, I am very quick to insist on its removal from the article hosting site. I suppose the age-old motto should prevail here, “Do unto others as you would have them do to you!”

Pinterest and copyright: My stance

There are some Internet marketers who say that the controversy over copyright issues with Pinterest will all blow over. They argue that since many people are already abusing copyright on Facebook, it is okay to do it on Pinterest – especially if there is the possibility of earning income. This unethical and illegal stance contributed to the development of the draconian SOPA legislation which has been shelved (for the time being). While Internet marketers continue to abuse other’s rights, we are going to have a backlash which will end up in some form of legislative constraint.

I have decided that the stance I will adopt for my Pinterest site will follow these guidelines:

use my own photos wherever possible (like many others, I have hundreds of these)
use public domain images such as those provided by Pixabay where appropriate (link to the site will be automatically generated by Pinterest if I use the bookmark tool)
repin only where I am confident of the original source of an image and where I can legally use and acknowledge that source (e.g. a Flickr photo with Creative Commons – Attribution license)
create my own quotes and infographics
use images I have paid for through sites such as BigStockPhoto.

The creators of the Pinterest Traffic Blueprint have recently added a bonus training video to address the copyright issues. They provide a list of do’s and dont’s in response to members’ inquiries and concerns. I highly recommend the Pinterest Traffic Blueprint because it takes a balanced view and provides sound advice on how to use Pinterest.

There are real copyright issues associated with using Pinterest and they should be taken into account when using this fast growing site – so what is your stance?

January 24, 2012February 9, 2012

Google Plus Hangouts: Video Chat with Your Friends, Customers and Other Circles

Google has taken video chat to another level with its Google Plus Hangouts. Commentators report that this feature is the real groundbreaking aspect of Google+. Unfortunately, Google+ Hangout has not really taken off yet as Google+ members are still trying to come to grips with the many features and implications of Google Plus.

Google continues to innovate in this area and has recently created further refinements based on user feedback. Google Plus Hangouts provide many opportunities for small business marketing through connection with your customers or clients. You can also connect with your friends and staff.

The only requirement is that the people you connect with on Google+ Hangouts have to be in your circle and they have to have you in their circle – so this requirement is a basic privacy element of Google Plus. There is also a limit on participation numbers – at the time of writing the limit is 10 participants.

How to start a Google Plus Hangout

The button for starting a Google+ hangout can be found on your page along with your Google+ stream. You will see a button in the right hand column with the words, “Start a hangout’ and related icon:

If you have not used this facility before (or used Google Talk), then you will be asked to install a plugin which enables Google+ Hangout to interact with the audio and video equipment on your computer. The plugin request will look like this:

You will be advised when the installation of the plugin is successful and you will have the option again to setup a Google+ Hangout.

When you have the plugin installed and click the “start a hangout” button your will be taken to the Green Room – effectively the waiting room before you go on air (you can even check out your personal appearance beforehand!).

The Green Room for Google Plus Hangouts – the waiting room

Google Plus has created an interim space, called the Green Room, so you can check out your appearance (if you want), ensure your audio and video equipment are functioning and invite people to join in your Google+ Hangout. Once you click ‘Start a hangout”, you will be taken to the Green Room which is illustrated in the image below:

From within the Green Room, you can add individuals or circles to your Google Plus Hangout. You click on the ‘+Add circles or people to share with” button and you will see a drop-down menu of your circles so you can specify which circles you want to communicate with (this is where setting up and naming your Google + circles becomes really important, e.g. creating a customer circle for customer communications and surveys).

You can also invite individuals by adding their name to the field that appears once you click the ‘+Add circles or people to share with” button. You can choose to place a name in this field and/or add specific circles. When you add a circle you can also add individuals by clicking on the field ‘Add more people” and entering the individual’s name beside the Google+ circle displayed as shown below:

Adjusting your settings for Google Plus Hangouts in the Green Room

In the Green Room, as illustrated previously, you will see icons for audio, video and settings (working from left to right). If you click on the audio or video icons, you will mute the relevant equipment.

The settings icon enables you to advise Google Plus of the source you wish to use for your video (webcam), audio and volume controls. You will be able to choose from the dropdown menu for each of these pieces of equipment. From my experience, Google Plus automatically activates my webcam when I click on “Start a hangout’ (even when I have not switched the webcam on myself). Remember to click the ‘Save Settings” button when you have finalised your settings.

The thing to remember is that the Green Room is for setting everything up for your hangout (even yourself). You or your Green Room are not visible to others until you click on the green ‘Hang Out’ button in the Green Room.

Google Plus Hangouts provides a great opportunity for small business marketing by enabling video chat with your circles (including your customers and friends).

January 16, 2012January 17, 2012

Google is Integrating Google+ With Search Engine Results

Google is changing the whole landscape of Internet search through integration of Google+ with organic and paid search results.

A number of prominent Internet marketers have reported recently that they are seeing this integration of Google+ in the search results and have screenshots to prove it. Mike Brooks, for example, shows a screenshot where a number of paid search results are shown above the organic search results, but on the right hand side are the results from Google+:

Game Changer: Google Plus Changes Search and Social Media

He points out that Mari Smith, because of her Google+ activity, holds the number one spot in the right hand column for the search term, ‘Internet marketing’ – a spot usually held by people who pay $100 per click via Google Adwords. It is likely this positioning of Google+ results will change. However, it shows that Google is experimenting with the integration of Google+ with its paid and organic search results.

It also means that Google is seeking to give prominence to its own social network as a source of quality information. This understandably is upsetting both Facebook and Twitter. It is interesting that my own observation, and that of a number of my connections, is that the information shared on Google+ to date is more focused and of a higher quality than that shared on Facebook or Twitter – it tends to be enlightening, educational or practical. From what I have experienced from the circles I have created, Google+ posts tend to challenge my assumptions and expand my thinking. This may be a function of the fact, that because it is early days, I have been able to include people in my circles who are prominent elsewhere but excluded from access because of their number of followers.

[Image source: Pixabay.com]

The Implications for Small Business Marketing of the Google+ Integration with Search Engine Results

As many commentators have pointed out already, the implications of this Google+ integration move by Google are not entirely clear for a number of reasons. We do not know what the final configuration will look like – only some people have access to the new format which is in a testing mode at the moment. We do not know how Facebook and Twitter will respond, but respond they will! We are uncertain whether the Google+ results shown will be just those from your own circles or those from Google+ generally. What we do know so far is that a lot of old assumptions and processes about search engine optimisation (SEO) will need to change.

We can also assume that some of the implications for small business marketing will be:

if you are not on Google+, you will be at a considerable disadvantage when it comes to search engine results in the future – you may actually disappear from the search results that you are currently achieving
when you share on Google+ via your stream, you need to ensure that your content matches the primary niche(s) or keywords that you want to be visible for in search engine results
it will no longer be enough to be on Facebook only – it is interesting that Mari Smith, known widely as a Facebook guru, is prominent in the new Google+ search results (she has around 50,000 people in her Google+ circles)
Google+ is effectively integrating list building with search engine optimization (SEO) – through Google+ you will not only build your list, you will also increase your chances of appearing in Google’s integrated search engine results
Google’s shift from page rank to people rank is happening in earnest – another level of integration will be when Google integrates Google+ results with organic search results based on people rank
small business owners will no longer be able to ignore social media if they want to appear in Google’s search engine results
your Google+ business page will assume greater importance in terms of how often your business will appear in search results and what keywords/search terms will influence the search results for your small business
your images on Google+ (photos, graphics, illustrations) will feed Google’s integrated search results and feature in its increased focus on multimedia
the Google+1 button will assume even greater importance because of its indication of how your content is valued by your connections
your personal profiles on social networks will become even more important (you need to integrate them into your Google+ profile to strengthen their capacity to demonstrate your social connection)
social connections along with quality content will assume even greater importance – it will not be enough just to create quality original content, you will also need to be connected to people who “value” that content.

As Mike Brooks commented, a core meaning of the integration of Google+ with search engine results is that we are facing the era where “content and connection is king”.

We have moved over time from thinking of Internet marketing as a linear process to a circular process (with web rings, blog rings, lens rings, etc). I think we now have to visualize Internet marketing like concentric circles formed when a drop of water lands in a pool of water (as the image above shows).

Internet marketing can now be visualized as concentric circles formed when content is dropped into (shared with) our pool of connections.

The integration of Google+ into Google’s search engine results has profound implications for small business marketing that cannot be ignored by small business owners.

Postscript: Since I wrote this blog post, top Internet marketer, Bill Guthrie, has come out with his Google+ Manifesto, where he asserts that, “We’re witnessing the quick death of SEO as we know it” and that “Google+ is now mandatory”. He released his PDF Manifesto as a Warrior Special Offer (WSO) which explains the principles behind Google+, their implications and offers heaps of tips and ideas to take advantage of this massive change which will change small business marketing and affiliate marketing. You can grab your copy at the WSO discounted price here:

http://www.warriorplus.com/linkwso/4kbjzp/7888

Grab your copy now so that you can get in on the ground with the game-changing Google+ which will influence the course of small business marketing into the future and have a serious effect on your search engine results.

January 11, 2012

Google+ Business Page for Your Small Business Marketing

Since November 2011, Google has offered small businesses the opportunity to create their own Google+ Business Page. This is a direct challenge to the supremacy of Facebook Fan/Business Pages. It is a wise addition for anyone engaged in small business marketing. The Business Page is really valuable if you actively build your circles on Google+ and update your stream regularly.

When you join Google Plus, you will see an image in the right hand column of your Home page which enables you to create a Google+ Business Page (or Brand Page):

When you click on this button, you will see a range of options for categorising your business page as illustrated in the image below:

The category you choose determines the initial information your provide to develop your Google+ business page.

Google gives examples of the types of businesses that fall within the various categories (pass your mouse over the relevant button to see these). Here are the examples given for the first three categories:

Local business or place – hotels, restaurants, places, shops, services … basically places that you go to (if you select this option, Google can automatically pick up your Google Places and Google map details via the business phone number that you enter)
Product or brand – clothing, cars, electronics, financial services…(where recognition is via an established brand or where you are developing a brand)
Company, institution or organisation – includes not-for profits … (might also apply where you are offering a range of brands in different niches).

Once you have completed the basic set-up of your Google+ business page, you can then add photos and videos and begin to add content to your stream. When you enter a URL as part of your stream content, Google+ picks up the relevant thumbnail and image and some intro information.

Sharing your Google+ business page

Google provides a special URL for your business page which enables you to guide other people to your page and/or to share with your business page circles. With your Google+ business page, you can create circles that you name, while the default circles for business pages are:

Customers
VIPs
Team members
Following

Google offers you the option of sharing your new page with your circles. However, I would set up some content in your stream before sharing, so people have a reason to use the Google+1 button to recommend your Google+ business page (and/or share your content with their own circles). Their +1’s will show up as recommendations on Google’s search results and in Google ads.

When you post to your stream on your Google+ business page, it also updates your Google Plus stream on your personal home page. This means that the content from your Google+ business page is shared with your circles.

How do you delete a Google+ business page?

Many people enquire about this issue but there is a lack of information around, and what is available is often out of date (as this advice will be if Google+ changes again).

To begin the process to delete a Google+ business page, click on the arrow below your name on your Google+ home page (see image below):

Then follow these three steps:

Choose “Manage your pages’ from the drop-down menu
Select the Google+ business page you want to delete
Click on “Delete’ at the bottom of the relevant business page (see image below):

A Google+ business page gives a boost to your small business marketing by enabling you to get closer to your customers (current and potental) through sharing your business message with the right people.

January 6, 2012January 6, 2012

Google +1 Button: Your Road to Increased Visibility

The Google +1 button acts in a similar way to the Facebook ‘Like” button. However, the Google +1 button has more far reaching effects and is likely, in the long run, to impact heavily on the effectiveness of your small business marketing.

The Google +1 button is not just a ploy to challenge Facebook’s ascendancy in social media, it represents a fundamental paradigm shift for Google – from content to people, from page rank to people rank. Google has for a long time ‘branded’ you (given you a ‘value’ ) based on your online content and your connections.

Google +1 Button represents a shift from page rank to people rank

In the days of Google’s Wonder Wheel, Google provided a visual representation of how you were viewed by Google itself and the relationships between you and particular keywords. I have written about this earlier in a guest blog post, Google is Watching You. Unfortunatley Google has dropped the Wonder Wheel but you can see the representation below that Google developed of my friend and colleague, Chef Keem:

Google has recognised that Chef Keem is a leading Squidoo Lensmaster (Giant Squid), that he lives in Austin, Texas and that he shares numerous recipes on his website and on Squidoo as well as via his videos, articles and blog posts. Google even recognized that at the time this Wonder Wheel was created, Chef Keem was establishing a new Bavarian Bistro (see the bottom link on the right of the image). If you ever want to see how to create an effective personal branding campaign, then visit Chef Keem’s Kitchen.

The reality is that Google is moving more and more to giving you and your business a “value” based on how your content is viewed by others and the extent of your associations on the Web. Google has even built up a knowledge bank about you based on your online social connections, e.g. people you are connected to on Google+, Google Reader or Google Talk.

Google +1 in search results

The net effect of all this is that Google will show your +1’s in the search results for people you are connected with. The corollary of this is that when you search on Google, you will see below the individual search results if anyone from your social connections has +1’d the particular search result. The following image gives you an idea of what this looks like:

If I use your cursor to hover over the individual names you will see how each of the people who +1’d the site are connected to you (in this case each is connected to me via my Google Plus Circles).

So the more people you connect with via Google Plus and the more you +1 Web content, then the more visibility you will gain in relation to what you value of the Web. Also if other people reciprocate and +1 your content, you will appear in more and more search results for people you are connected with on the Web. So the +1 button has a spiralling effect if you continue to build your social connections through Google Plus and if you +1 the content of others.

Your Google +1’s on Google Plus

Your Google +1’s are available to you as a stream on your Google Plus profile. The default setting for this is that this list of your +1’s is private. However, you can make it public on your Google Plus profile by changing the settings.

There are a small number of simple steps involved when you are on your Google Plus site:

Click your profile icon
Click ‘Edit Profile” icon
Click on the displayed +1 icon (see image below)
Tick – ‘Show this tab on your profile”
Click “Saved”.

Adding the Google +1 button to your website or blog

There are a number of ways that you can add the +1 button to your website or blog so that people can use the +1 button to recommend your content/site to others:

Use Google’s code for adding the +1 button to your website or blog
Use a WordPress Plugin specifically designed for this purpose

If you are reasonably advanced technically, go for option 1 above. However, using a WordPress plugin gives you greater flexibilty and it may be easier for you to install a WordPress plugin.

To find a WordPress plugin for the Google +1 button, just do a search on Google. When I did this, I came across the following Google result:

Now you can see once again, Google is using my online social connections to show who recommended this plugin. In this case it was Mari Smith, Facebook expert, who is in my Google Plus Circles. Because Mari recommends this plugin and because it is used on reputable sites like Mashable, I chose the +1 button plugin she recommends. You can access the plugin here:

Google +1 Button – WordPress Plugin

You can see this Google+1 button plugin operating on this blog, Small Business Odyssey. The plugin offers different ways to customise the Google +1 button, including adding the button before or after posts or in both positions. You can also add a count of how often the +1 button is used for your website, page or post.

In the final analysis, the Google +1 button gives you the opprotunity to increase your visibilty and to enhance your small business marketing online.